General Terms & Conditions

Shipping Policy

Our shipping costs are based on rates quoted by Canada Post and are reliant on the size, weight, and quantity of ordered items. We also ship using Expedited rates since they are slightly faster and our volume grants us this premium at the same price as the slower regular shipping. 

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the Canada and most of the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.

Some products cannot be shipped to international destinations, so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Return Policy

Items are ineligible for any returns or refunds under the following circumstances:

  • Items at a discount of 25% off or greater (Includes items under the Employee Pricing program)
  • Used games or other used products
  • Orders shipped internationally (outside of Canada)
  • Damage to internal components or missing components due to manufacturing error
  • Special order items

If you are dissatisfied with your order for any reason contact us by email. If we provide an RMA number you can return your items for a prompt refund or exchange to www.boardgames.ca by Canada Post with tracked and insured mail.

Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.

Refunds are subject to a 15% restocking fee on the items being returned.

Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.

The original shipping and handling charges are not refundable.

If you have an exchange for the same dollar amount, the cost to reship and/or handling charges will be incurred unless this was an error on our part.

Please mail your package in a prepaid, insured, traceable method to the address below. The cost of shipping to you is not refunded.

The cost of shipping the game to www.boardgames.ca is the responsibility of the customer.

Mission: Fun & Games
560 St. Albert Trail
St. Albert AB
T8N 5Z1

Damage Claims

Orders are packed carefully to ensure integrity of product upon arrival to you. However, due to circumstances beyond our control, damage to products can occur during the shipping process.

Items are ineligible for any damage claims under the following circumstances:

  • Items at a discount of 25% off or greater (Includes items under the Employee Pricing program)
  • Used games or other used products
  • In store pickup
  • Orders shipped internationally (outside of Canada)
  • Damage to internal components or missing components due to manufacturing error

Definition of Damage

We reserve the right to refuse damage claims for the following types of damage:

  • Any damage to shrink wrap
  • Minor corner dents or dings
  • Minor box indentation
  • Any damage that does not effect the integrity of the game components
  • Shelf wear

Claims will be evaluated on a case by case basis. We will require pictures of the damaged components within 5 business days of your order being received in order to process any damage claims.

Missing Components or Damage to Internal Components

We are not responsible for any items that are factory sealed that have missing components or damage caused by manufacturing error (Misprints, folded cards, etc.). It is the responsibility of the customer to contact the manufacturer or publisher of the product and issue a claim with them. If you require assistance with this, we are able to provide contact information for you.

Privacy Policy

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

 

In store pick up Policy

All items ordered on line for in store pick up require the buyer to present valid photo i.d. at the time of pick.  No one else may be sent to pick up the order. There are no exceptions. Items must be picked up within 5 business days.