Will Boardgames.ca match the prices of other online stores?
We will do our best to match the regular price of any other Online Canadian Retailer who also operates an online shopping cart website. Although we are less likely to do this for smaller orders below $50, especially during the very busy month of December. We welcome your inquiries at firstname.lastname@example.org
How quickly will my order ship?
Most orders received before 12:30 P.M. Mountain Standard time Monday-Friday ship out the same day. Most orders other orders ship the next business day. During Oct - Dec, this varies, and we keep you up to date on the bottom of of home page.
Can I track my order?
If you create an account, you can see the progress of your order internally. Once Canada Post has your package, we send you an email even if you did not create an account, and you can monitor your order's progress by entering your tracking number at www.canadapost.ca.
Do you ship to the United States?
Yes. The cost of shipping to destinations within the United States varies. When you place your order, we apply an estimated shipping cost of $17.50 Canadian Dollars (approximately $17.50 US). We will weigh your order and calculate the actual shipping cost. If the actual shipping cost is higher than $17.50, we will e-mail or phone you to inform you of the higher shipping cost. We will not charge your credit card or ship your order until you have been made aware of, and accepted, the quoted shipping cost. You may cancel your order at any time.
Please note: It takes approximately 10 - 14 Business days for your package to arrive.
I do not live in Canada or The United States, do you ship internationally?
Yes. The cost of shipping to destinations outside of the United States and Canada varies. When you place your order, we apply an estimated shipping cost of $45.00 Canadian Dollars (approximately $45.00 US or $31.00 Euro). We will weigh your order and calculate the actual shipping cost. If the actual shipping cost is higher than $45.00, we will e-mail or phone you to inform you of the higher shipping cost. Estimated shipping time is 8-9 weeks. If you would like your order shipped more quickly, please write in the 'Special Instructions' box that you want us to send you a shipping quote, and tell us the date you need your package delivered. We will e-mail you a quote as soon as possible. We will not charge your credit card or ship your order until you have been made aware of, and accepted, the quoted shipping cost. You may cancel your order at any time.
I work for an organization that uses purchases order numbers. Where do I enter my P.O. Number?
If you order online, Type the P.O. Number in brackets at the beginning of the 'Address Line 1' box when you place your order. For example: (PO12345)129 West 81st Street. If you prefer to fax us, 780-459-1021 is our fax. Be sure to note all your contact info, and email. If we do not have all the items you require in stock, we will let you know if it is best to ship you what we do have, or wait until we restock. In some cases, we also drop ship large orders direct from suppliers.
My organization (school, library, correctional facility, etc) is G.S.T. exempt. How do you allow for that?
If you order online, Type the GST Exemption Number in brackets at the beginning of the 'Address Line 1' box when you place your order, or, in the notes at the end of the order. We will adjust your order by reducing the g.s.t. and send you the order again with the correct amount. If you prefer to fax us, 780-459-1021 is our fax.
Can I place my order over the phone?
Yes, you can call us toll free at 1-866-379-1055 during regular business hours.
Can I fax in my order?
Yes, fax us anytime at 1-780-459-1021
Can I place my order by regular mail?
Yes, We accept orders placed by regular mail paid by International Money Order or Canadian Moneys Order at any certified financial institution. Make the Money Order out to 742064 Alberta Ltd. Print out a copy of your order and include it in the envelope you send us. About 90% of the items we sell can be held for 4-5 business days while we await the arrival of your money order. Sorry, but on-sale items will not be held.
Can I pay online and then pick up my order at the store?
Sorry this is not an option at this time.
How do I make sure my order arrives by a certain date?
We normally ship via Canada Post Expedited. If you require faster shipping, please indicate this in the 'Special Instructions' box. We will contact you by e-mail or phone to discuss your shipping options.
Can I have my order gift-wrapped?
Yes, we charge an additional $5- $7 CAN for gift wrapping. Depends on the size of the item. Search for GIFT WRAP and add it to your cart. Then, when you place your order, please tell us which items you would like wrapped in the 'Special Instructions' box.
What is the GST rate?
We charge 5% GST to all Canadian Residents excepting Newfoundland & Labrador, Nova Scotia, and New Brunswick to whom we charge 13% HST. Tax is current as of January 1, 2008.